Shipping & Returns
STANDARD SHIPPING POLICY
At Sur Nutrition, we are committed to delivering your orders quickly and efficiently. If you have any questions or concerns regarding shipping, please contact our customer service team at info@sur.co or 800-862-0438. We’re here to help!
Domestic Shipping (United States):
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All one-time orders over $65 (before taxes) qualify for free standard shipping.
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Subscription orders qualify for free standard shipping.
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For orders under $65, the shipping fee is $7 and applied at checkout.
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Note that the shipping fee may be subject to local taxes. Standard shipping typically takes 3-7 business days from the time your order is processed.
International Shipping:
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International shipping fees for both one-time and subscription orders are calculated at checkout based on your delivery address. Please note that we do not ship to all countries.
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Delivery times for international orders vary by destination and may be subject to customs processing.
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Please note that International orders may be subject to additional local customs duties payable upon delivery. The customer is responsible for paying any local customs duties.
Order Processing:
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All orders are processed within 1-2 business days, excluding weekends or U.S. holidays.
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You will receive a shipping confirmation email with tracking details once your order has shipped.
Policy Changes:
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We reserve the right to modify our Shipping Policy at any time.
We want you to be completely satisfied with your purchase. If you're not, we offer a 30-day return policy to make your shopping experience smooth and worry-free.
If you have any questions or concerns regarding returns, please contact our customer service team at info@sur.co or 800-862-0438. We’re here to help!
Eligibility for Returns:
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You can return eligible items within 30 days of delivery for any reason.
Non-Returnable Items:
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Promotional or sample items are non-returnable and non-refundable.
How to Initiate a Return:
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Contact our customer service team at info@sur.co or 800-862-0438 with your order number and the reason for your return.
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Our team will provide you with return instructions.
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If applicable, we will also provide you with a prepaid return shipping label for your convenience.
Return Process:
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Once your return is authorized, please securely package the item(s) and attach the prepaid return shipping label.
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Drop off the package at your nearest USPS collection box or shipping carrier location.
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Keep the tracking number for your records.
Refunds:
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Upon receipt of the returned item(s), your refund will be processed, and the original purchase price of the product(s) will be refunded to your original method of payment.
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Please note that any original shipping charges are non-refundable. Only the original purchase price of the product(s) will be refunded.
Policy Changes:
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We reserve the right to modify our Return Policy at any time.