Shipping & Returns
Note about delivery times: We are seeing intermittent delays with USPS after they receive your package that may add additional delivery time. Please check your tracking for the most up-to-date information. Thank you for your patience. Email email@example.com for assistance. Be sure to include your order number.
Note about International shipping: We are currently only able to ship to customers in the United States, Canada, and Mexico. Orders shipped to Canada and Mexico have longer delivery times due to Covid-19 restrictions and protocols. Thank you for your patience.
We can change or cancel your order if it has not shipped. Email firstname.lastname@example.org for assistance. Be sure to include your order number.
Orders placed by 12:00 PM Central Time (CT) Monday through Friday (excluding holidays) typically ship the same day.
Orders placed after 12:00 PM Central Time (CT) or over the weekend (Saturday & Sunday) will ship the next business day. Orders ship out of Illinois.
Shipping for U.S. orders
Free shipping: U.S. orders over $49 get free standard shipping. Free shipping is only valid for orders shipping within the United States unless otherwise noted.
Standard shipping: The shipping cost for U.S. orders $49 and under is $5.00.
Expedited shipping: Expedited shipping costs $10.00 and takes up to 4 business days to be delivered once it is received by carrier partner. Please allow up to 72 hours to process your order.
Tracking your package:
You will receive a shipment confirmation email notification that includes a tracking number provided by the shipping carrier. This notification will be sent to the email address you used to place the order. Please allow at least 24 hours for your tracking number to show activity.
Shipping for International Orders
International shipping options are available for select countries. Shipping costs are calculated and applied during checkout. Please note that International shipments may be subject to additional custom duties and taxes. The shipping cost does not include any custom duties or taxes. Delivery time varies by country.
Tracking your International package:
You will receive a shipment confirmation email notification that includes a tracking number provided by the shipping carrier. This notification will be sent to the email address used to place your order. Please allow at least 24 hours for your tracking number to show activity.
Please note that USPS tracking status updates beyond the United States are only available for select countries. For more information, please see the list of eligible countries at http://www.usps.com/eligible-countries.htm
30-Day Money Back Guarantee
If you take one of our supplements and do not notice or perceive any performance improvement, and have proof of purchase, we will refund your purchase. The amount of the refund will be the original purchase price and will not include any shipping costs. Email email@example.com for assistance. Be sure to include your order number.
For any other questions related to returns or refunds please email firstname.lastname@example.org. Be sure to include your order number.
We are not responsible for shipping delays caused by circumstances outside of our control (such as bad weather, carrier rescheduling, natural disaster, or incorrect shipping address).