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Last Updated: May 11, 2023

Sur PhytoPerformance LLC (“Sur,” “we,” or “us,” or “our”) cares about your privacy and recognizes the importance of protecting your personal information.  This Website Privacy Policy (the “Privacy Policy”) describes the kind of information we may collect and process during your visit to our website (the “Site”), when you communicate with us, or when you engage with us offline for business activities. This Privacy Policy does not encompass the personal information we collect from our employees, job applicants, or independent contractors. By accessing the Site, you agree to our collection and use of personal information as described in this Privacy Policy and agree to our Terms of Service.

SECTION 1 – WHAT PERSONAL INFORMATION WE MAY COLLECT?

We may collect your personal information when you interact with us, for example, when you visit our Site, create an account to use our services, request information about or purchase our products, respond to our communications, enter a contest or sweepstakes, or otherwise voluntarily provide information to us. We may also collect your personal information from publicly available sources.  

The personal information we may collect includes your name, e-mail address, mailing address, telephone numbers, and credit card information. 

As described in more detail below under “Cookies and Analytics,” we may also collect personal information from you automatically when you visit our Site.  This information may include your IP address, your device and browser type, and information about your interaction with our Site and advertisements.

SECTION 2 – HOW WE MAY USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you.  This may include, for example, receiving and completing your transaction or entering your name into a contest or promotion. We may also use personal information to contact you from time to time to provide you with customer support, advertisements and marketing promotions and offers about products or services we think may be of interest to you.

We may also use your personal information to monitor and improve our Site and services; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.

If you provide your opt-in consent, we may send you text messages with information about our services, products, or marketing offers and advertisements. Standard message and data rates may apply for any messages sent to you from us and to us from you. You may opt-out of receiving text messages by responding “STOP” to the text messages.

You may contact us if you’d like to stop our collection, use, or disclosure of your personal information by contacting us at info@sur.co or by mail at Sur PhytoPerformance LLC, 2692 N. State Rt. 1-17, Momence, IL 60954.

SECTION 3 – HOW WE MAY SHARE YOUR PERSONAL INFORMATION

We may share your personal information with service providers that help us operate our business, including through payment processing, managing customer information and providing customer service (through our call center), facilitating scheduling, facilitating e-mail and text messaging communications, providing security services and cloud-based data storage, hosting our Site and assistance with other IT-related functions, advertising and marketing, providing analytics information, legal and accounting services, among other business functions. 

We may also share your personal information with our affiliates, sister companies, or other entities within our group of companies to administer and manage group functions, to market or provide to you products and services of any group company, and/or in the course of audits. We may also share your information with any other group company that fulfills your order or with whom you communicate.

We may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. We may transfer your personal information to a third party in the event of an actual or proposed sale, merger, reorganization of our entity or other restructuring.

SECTION 4 – COOKIES AND ONLINE TRACKING TECHNOLOGIES

When you visit the Site, including from a mobile device, we may place a “cookie” or other online tracking technology (e.g., a web pixel, beacon, or GIF) that recognizes you when you visit the Site.  These are used for technical convenience to store information on your computer or other device. For instance, we may use a cookie to store form information that you have entered so that you do not have to enter such information again. You may set your browser to notify you when you receive a cookie.

Opting Out of Cookies. If you want to stop or restrict the placement of cookies or delete any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site or some of its functionality may be affected. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

Third-Party Analytics Tools. We use analytics tools, including third-party technologies such as Google Analytics to collect information and help us understand how visitors engage with our Site. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the Site, what pages they visit when they do so, and what other websites they visited prior to visiting our Site. To learn more about Google Analytics, click here. To learn more about how Google uses data collected through partner websites or applications, click here. And, to learn about how data received through Google Analytics is treated by Google, refer to its privacy policy, here.

Third-Party Advertising Tools. Third parties may deliver cookies or other tracking technologies, including web beacons or tracking pixels, to your computer or mobile device for the purpose of tracking your online behaviors across nonaffiliated websites, and to deliver targeted advertisements on other nonaffiliated websites. For example, we use the Meta Pixel and Google Ads to enhance our marketing and advertising efforts.

Opting Out of Interest-Based Advertising. The online advertising industry provides a service through which you may opt-out of receiving targeted ads from certain data partners and other advertising partners that participate in self-regulatory programs. You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers. To be clear, cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your device browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device.  Please note that by opting out, you will continue to see generic advertising that is not tailored to your specific interests and activities.

SECTION 5 – DO NOT TRACK

We do not respond to Do Not Track (DNT) header signals at this time.

SECTION 6 – CALIFORNIA SHINE THE LIGHT

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents that have an established business relationship with a business to annually request, free of charge, information about certain categories of personal information a business has disclosed to third parties for those parties’ direct marketing purposes in the preceding calendar year. For information or to make a request, please contact us at info@sur.co.

SECTION 7- PERSONAL INFORMATION OF MINORS

Our products and services are not directed to minors under the age of 13 and we do not knowingly collect the personal information of minors under 13.   

SECTION 8 – HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

We implement and maintain reasonable security measures appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Those measures include administrative, physical and technical safeguards to protect the security, confidentiality and integrity of personal information. However, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.

SECTION 9 – OTHER WEBSITES AND SOCIAL MEDIA BUTTONS

Our Site may contain links to other websites or social media buttons. We are not responsible for the privacy practices or the content of those websites or social media platforms. This Privacy Policy applies only to our business and the personal information we collect. 

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated periodically. When we make a material change, we will notify you by posting on our website a notification that the Privacy Policy has been “updated.”

SECTION 11 – ACCESSIBILITY

We want our communications to be accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at info@sur.co.

QUESTIONS AND CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or to request a copy of this Privacy Policy in another format, you may contact us at info@sur.co or by mail at Sur PhytoPerformance LLC, 2692 N. State Rt. 1-17, Momence IL 60954.