Certain items in our store are available as a subscription. This policy explains how you can manage or cancel your subscription. 

If you have any questions or concerns regarding subscriptions, please contact our customer service team at info@sur.co or 800-862-0438. We’re here to help!

Subscription Details 

When you purchase a subscription you'll receive repeat deliveries based on the frequency you select. Your payment details will be stored securely, and you'll be charged for each delivery accordingly. 

Automatic Renewal 

Subscriptions automatically renew at the selected frequency. Before each renewal, we’ll send you a payment reminder email. If you decide not to renew, you can cancel your subscription. Additionally, you have the flexibility to skip or pause deliveries.

Managing Your Subscription

You can cancel or change your subscription at any time. Links to manage your subscription are included in your order confirmation emails, or you can access your account directly. To avoid being charged for the next shipment, please make changes at least 24 hours before it’s scheduled to ship.

Shipping

Subscriptions qualify for free standard shipping within the United States, automatically applied at checkout. For international orders, free shipping does not apply and the shipping rate will be calculated at checkout based on the address. 

Returns and Refunds

You may return subscription orders within 30 days of delivery, following our standard return policy. Refunds will be processed once we receive the returned item. Please note that any applicable shipping fees are non-refundable. 

Discounts and Offers

Subscription discounts cannot be combined with any other offers, including sales, promotions, discount codes, or coupons unless specifically stated. 

Policy Changes

We reserve the right to modify or discontinue our subscription program at any time. Any changes to the subscription policy will be communicated to you in advance, allowing you to adjust or cancel your subscription as needed.