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FAQ

Are these the same Nutrim.com products?
Yes. The products have not changed; only where you buy them. Please be aware that packaging may undergo changes over time.

Quick Links: Nutrim 30-serving can, Nutrim 120-serving can, Nutrim 60-serving pouch, Sur Joint Support (FruietX-B) 
Nutrim.com customer accounts

To access your account, please use the same email address that you've previously used on Nutrim.com. You won't need a password; the system will send you a passcode via email.

When you're checking out for the first time, you'll have the option to save your information for faster checkout in the future.

Many of our customers use Shop Pay through Shopify, and you might already have a Shop Pay account. If you do, it will prompt you to log in.

It's important to note that having an account is not required to place an order or complete your checkout.

Please be aware that we're unable to transfer order history from Nutrim.com. However, our customer service team can assist you in looking up past orders. If you need account-related assistance, please email us at info@sur.co.

How does Immunity help when I don't get enough sleep?
It all goes back to free radicals and antioxidants. Lack of sleep creates free radicals thus creates an imbalance. Immunity brings the balance back with its antioxidants.
What are Free Radicals?
Outside sources that damage cells and proteins in your body. Most commonly caused by a poor diet, environment, lack of sleep, alcohol or travel.
What is Oxidative Stress?
Physiological stress on the body that is caused by free radicals that haven’t been neutralized by antioxidants.
How to install the clip-on mudguard
Is Immunity vegan-friendly?
Yes. The ingredients and capsule are vegan-friendly.
How do I take Immunity?
We recommend taking one capsule twice daily, preferably in the morning and at night. This keeps it working in your system all day.
Does Immunity have a safe sports supplement certification?
Yes. Immunity is certified by Informed Sport.
What does Sur charge for shipping?

U.S. Orders

  • Orders that are $65.00 or higher receive free standard shipping.
  • If your order is less than $65.00 your standard shipping cost is $7
  • Expedited shipping is available for $10.

International Orders

International shipping options are available for select countries. Shipping costs are calculated and applied during checkout. Please note that International shipments may be subject to additional custom duties and taxes. The shipping cost does not include any custom duties or taxes. Delivery time varies by country.

First time using AltRed? Here is what to expect.
AltRed helps you break through that training plateau, whether you’re increasing your weekly mileage or pushing the pace. Unlike other products that may act as fuel (providing carbs, electrolytes, sugar, etc.), AltRed increases your performance by allowing your aerobic system to function optimally (improves blood flow &
oxygenation, raises lactate threshold, etc.). This allows you to sustain an activity for longer. Most people don’t feel a difference until they reach their limit and are able to keep going. Others recognize how they feel fresher and less sore during recovery.
What is AltRed?

We take a different (better) approach to our beet sports supplement. AltRed is a beetroot extract but with 25% unleashed betalains. Think nitric oxide without the nitrates. The unleashed betalains help your body create its own type of nitric oxide called HbNO. HbNO lasts 10,000 times longer in your body. This allows you to sustain an activity for longer. Anti-inflammatory benefits for recovery. Oh, and there is no sugar (for real!).

What does "unleashed betalains" mean? Betalains are a unique nutrient in beets with sports performance and recovery benefits. However, we like to say that they’re found in beets, but you can’t really get them from beets. That’s where our extraction process comes in. We ‘unleash’ the betalains from the plant matrix making them significantly more absorbable in your body (over 1,000% more bioavailable)!

Shop AltRed supplements 

How do I take AltRed?
Take one (1) AltRed capsule one (1) hour before each workout. Take one capsule every two (2) hours for longer workouts and to maintain peak performance.
Is AltRed safe for sport?

Yes, AltRed is safe for sport. It has these third-party certifications:

NSF Certified for Sport

A product that is designated as NSF Certified for Sport goes above and beyond the established standard for quality in dietary supplements. It demonstrates our commitment to providing athletes with a clean, safe product, and promoting fair play in sport.

The program certifies that what is on the label is in the bottle and that the product does not contain unsafe levels of contaminants, prohibited substances, and masking agents.

View our listing on nsfsport.com

Informed Sport

The Informed Sport program provides assurance that products have been tested for a wide range of substances prohibited in sport. 

Every batch of this product is tested for banned substances under the Informed Sport program. Products undergo rigorous testing using ISO 17025 accredited methods to provide the highest level of assurance for athletes. 

View our listing on informed-sport.com

AltRed published clinical studies

We have conducted gold-standard clinical studies that prove positive effects for endurance athletes taking AltRed. Gold standard studies are double-blind, crossover, placebo-controlled, and randomized. Field research has been ongoing for 10+ years. 

Highlights from studies:

  • 3.5% more watts
  • 3% faster times  
  • 15% reduction in perceived exertion 
  • 2.5% more distance   
  • 5.4% increased exercise efficiency    
  • 9% reduction in exercise-induced muscle damage    
  • 14% less lactate acid production

Betalain-Rich Concentrate Supplementation Improves Exercise Performance and Recovery in Competitive Triathletes (University of California, Davis)

  • The study examined the effects of a betalain-rich concentrate (BRC) on triathlete performance and recovery.
  • 22 triathletes participated in the study, which involved a week of either BRC or placebo supplementation.
  • After the week, participants performed a cycling and running trial.
  • The study found that those who took BRC ran faster in a 10-km trial.
  • Despite running faster, BRC participants didn't experience increased heart rate or perceived exertion.
  • BRC participants also ran faster in a 5-km trial held 24 hours after the 10-km trial.
  • BRC supplementation resulted in less increase in creatine kinase, a muscle damage marker.
  • Participants reported less fatigue increase after 24 hours with BRC.
  • The study concluded that BRC improved performance and recovery in triathletes.

Read full study

Betalain-Rich Concentrate Supplementation Improves Exercise Performance in Competitive Runners (University of California, Davis)

  • The study aimed to investigate the effects of a betalain-rich concentrate (BRC) on performance and exercise-related muscle damage.
  • The study involved 13 competitive male runners who completed two trials (BRC and control) separated by seven days.
  • Each trial was preceded by six days of supplementation with 100 mg of BRC or a control substance.
  • On the seventh day, exercise trials began 150 minutes after supplementation with 50 mg BRC or control and consisted of 30 minutes of treadmill running followed by a 5-km time trial (TT).
  • During exercise at the same intensity, BRC resulted in a 3% lower heart rate, a 15% lower rate of perceived exertion (RPE), and a 14% lower blood lactate concentration compared to the control.
  • The 5-km TT duration was faster in 10 of the 13 subjects, and RPE was lower with the BRC treatment compared to the control.
  • Despite the improved performance, lactate dehydrogenase, a marker of muscle damage, increased less from baseline to immediately and 30 min after the 5-km TT with the BRC treatment.
  • The study concluded that BRC supplementation improved 5-km performance time in male competitive runners.

Read full study 

Effect of 1-Week Betalain-Rich Beetroot Concentrate Supplementation on Cycling Performance and Select Physiological Parameters (Auburn University) 

Researchers conducted a study on cyclists that showed they produced an average watt increase of 3.5% during a 30-minute functional threshold power test when they used AltRed. Cyclists also increased cycling efficiency by an average of 5.4%. 

Read full study

Is AltRed vegan?

AltRed ingredients and its capsule are vegan-friendly. It is not derived from and does not contain animal products, and is suitable for vegetarian and vegan diets. 

    Does AltRed contain oxalates?
    No, AltRed does not contain oxalates. They are removed during the betalain extraction process. 
    Does AltRed contain caffeine or any other stimulants?
    AltRed does not contain caffeine or any other stimulants. Just plant power!
    Does AltRed contain nitrates?

    AltRed does not contain dietary nitrates. They are removed during our betalains extraction process. 

    Wait... what? The unleashed betalains in AltRed help your body create its own type of nitric oxide called nitrosylated hemoglobin or NOHb (Also written as HbNO). NOHb lasts 10,000 times longer in your body. This allows you to sustain an activity for longer. You aren't going to feel a rush or tingle. Most people don’t actually notice a difference until they reach their limit and are able to keep going. Others recognize how they feel fresher and less sore during recovery.

    Does AltRed contain sugar?
    AltRed does not contain sugar (for real!). Sugar is removed during our betalains extraction process. Beets on their own have a lot of sugar. The typical beet supplement is 30% sugar! AltRed gives you all the benefits of beets without all that sugar or gastro distress. 🚽
    Where do you source your beets?
    We use red beets sourced from farms in the United States.
    Can AltRed be taken on an empty stomach?
    AltRed can be taken on a full or empty stomach 1 to 2 hours before your activity. 
    Is it safe to use AltRed if I have a medical condition or take medication?
    We recommend consulting your doctor before using AltRed. Email any product-related questions your doctor has to info@sur.co.
    What is beeturia?
    Beeturia is the passing of red or pink urine after eating beetroots, beetroot extract, or beetroot pigments. The color is caused by the excretion of betalain pigments.
    Does Sur have a money-back guarantee?

    Yes, we have a 30-day money back guarantee. If you take AltRed and do not notice or perceive any performance improvement, and have proof of purchase, we will refund your purchase. The amount of the refund will be the original purchase price and will not include any shipping and handling costs. Please note that the 30 days starts from the day your package is delivered. Email info@sur.co for assistance. Be sure to include your order number.

    For any other questions related to returns or refunds please email info@sur.co. Be sure to include your order number.

    How do I contact Sur?
    For assistance with your order email info@sur.co. Be sure to include your order number. 
    Do I need to create an account to place an order?
    Accounts are optional. You can checkout without an account. You can create an account at any time to view your order details. Please note that you need to use the same email address when creating your account to see your past order details. 
    How do I track my order?

    You will receive a shipment confirmation email notification that includes a tracking number provided by the shipping carrier. This notification will be sent to the email address you used to place the order. Please allow at least 24 hours for your tracking number to show activity. 

    USPS tracking status updates beyond the United States are only available for select countries. For more information, please see the list of eligible countries.

    If you have questions related to tracking your order email info@sur.co. Be sure to include your order number.

    How do I change or cancel my order?
    We can change or cancel your order if it has not shipped. Email info@sur.co for assistance. Be sure to include your order number.
    When will my order ship?
    Orders placed by 12:00 PM CT Monday through Friday (excluding holidays) typically ship the same day. Orders placed after 12:00 PM CT or Saturday/Sunday will ship the next business day.
    Does Sur have a subscription option?
    We do not currently offer a subscription option on our website. All orders are one-time purchases.
    Does Sur have a Strava Club?
    Yes, search for Sur PhytoPerformance under Clubs or go here.
    Does Sur have a wholesale program?
    If you are interested in selling our products email info@sur.co. Be sure to include information about your business. Please note that our wholesale program is only available in the United States. 
    I got a delivery notification but can't find my package.
    Carriers occasionally mark packages 'Delivered' before they're dropped off. If your package does not show up within 2 business days email info@sur.co for assistance. Be sure to include your order number. 
    Does Sur partner with teams or training groups?
    Yes. If you're interested in working with us please complete the Teams application here. Once we receive your application someone will follow up with you.
    Does Sur sponsor athletes?

    If you're interested in working with us email info@sur.co

    Does Sur sponsor events?
    Yes. If you're interested in working with us email info@sur.co.